Our Restoration Process

Consultation


Find out how we can help you preserve your cherished family heirloom or breathe new life into a grand or upright piano that has fallen into disrepair. Our piano experts are available for 
telephoneemail, or online consultations about your piano restoration project. We will help you determine if restoring the piano is a viable option, and if so, help you tailor the restoration project to best meet your needs.

After you have decided on some of the details of your restoration, your piano expert will provide a free comprehensive written estimate for the project. This will prescribe details of the customized restoration, outline an expected timeline for the project, and provide an estimated cost range.

Pickup

Your piano expert will coordinate the pickup of your piano by a member of our worldwide network of trained piano movers. Our movers are fully insured, highly experienced, and equipped with the specialized tools necessary to transport your piano to our restoration studio with the care it deserves.

Once at our restoration studio, your grand or upright piano will be carefully inspected and photographed by our restoration team. They will confirm that the prescribed restoration is accurate and provide you with a final proposal. Simply pay one-third of the project cost, and our craftsmen will begin their meticulous work.

Restoration

New components are sourced from the best manufacturers in the world. Bench Reconstruction View 1Like Steinway, we use only Gold Series piano wire made by Mapes International from the finest Swedish steel and Diamond brand tuning pins made by Julius Klinke, the oldest piano component manufacturer in Germany. Also like Steinway, we use either a Renner or Steinway action depending on the piano and your personal preferences. For new pin blocks we use either Bolduc or Steinway, depending on whether you would prefer to duplicate the original pin block or utilize Steinway’s modern design.

For custom made components like the soundboard, our craftsman utilizes techniques developed over decades. We select the finest close-grain Alaskan Sitka Spruce from the same specialty wood supplier used by Steinway and hand taper each board from the crown to the rim, creating the perfect diaphragmatic design for each unique piano.

Finally, if we are restoring your piano’s finish we will remove all previous finish and stain to expose the natural wood beneath. We can then custom stain the wood to match your preferences and apply a satin, semi-gloss, or high-gloss finish.

Delivery

As much care and attention to detail that went into the restoration goes into the final delivery of a piano as well. Whether across town in a truck, or overseas in the belly of a jet, our trained piano movers utilize the most advanced materials and techniques available to ensure the safe delivery of your grand or upright piano…anywhere in the world.

Tuning

The restoration is not complete until your piano is set up and ready to be played. No matter how short and smooth the journey, we know that subtle adjustments are going to be necessary once the piano reaches its final destination. That is why we send a local registered piano technician to fine-tune and complete a detailed inspection of every piano we deliver.

Follow-up

The restoration is not complete until your piano is set up and ready to be played. No matter how short and smooth the journey, we know that subtle adjustments are going to be necessary once the piano reaches its final destination. That is why we send a local registered piano technician to fine-tune and complete a detailed inspection of every piano we deliver.